Latency/Lag for EU Players? [merged]

#1 - Sept. 18, 2014, 6:26 p.m.

During a morning meeting, I learned that some players in Europe have recently been experiencing latency issues. I see posts in a few of the forums, so I’m creating this thread to try to gather and focus your input to help us analyze this issue. (If y’all can share the link to this thread with others, that’ll help us gather info more quickly. Thanks!)

If you’ve recently noticed an increase in latency or lag, please post in this thread with the following:

• Your location
• Time and date of incident (plus time zone)
• Game World
• Brief description of what you’re seeing

(Since slowed FPS is a different issue and is not always related to lag, I will make a separate thread for that.)

Edit: Changing to “analyze” since when I write the six-letter wordthat starts with an “as” and ends with an “sess” I get kittenized. ~roll eyes~

#3 - Sept. 18, 2014, 8:18 p.m.

Thanks for those links and quotes, Raphael, that’s very helpful.

My concern is that the post in the SPvP Forum may be seen by fewer people than a post here in Technical Support, which is the main channel for these issues. I am thrilled that Evan is looking into this, and I’ll edit my post to include a link to the SPvP thread.

I think info gathering here would be helpful as our TS folks will be watching for incoming reports. Definitely answering the questions from Evan Lesh immediately above this post would be helpful, too!

#143 - Oct. 1, 2014, 12:06 a.m.

Curious to see if people are seeing server lag in the past couple hours. We made some backend changes this evening and it should solve a lot of the really long lag issues people were seeing, including an issue that came up where certain players would cause any map they join to lag.

-Bill

#274 - Oct. 20, 2014, 7:41 p.m.

Remember, when you’re experience these spikes, please do a pathping to the server’s IP address. This gives us more information on the issue, and where packet loss is happening.

1. In-game, type: “/ip” to get the IP address of the game server
2. Open a command prompt by pressing: [WindowsKey] + R -> type: “cmd.exe” -> Hit the [Enter] key
3. Type: “pathping <game server IP>” -> Hit the [Enter] key