Lag on Certain Maps, EU Servers

#16 - Nov. 1, 2012, 10:33 a.m.

Thank you for the additional details! I’ve verified this in game and contacted our server team; we’ll be investigating the issue.

#18 - Nov. 1, 2012, 11:13 a.m.

Hey everyone,

After further investigation, we’ve identified some issues with one of our servers – this appears to be causing severe lag (10 – 20 sec delay) in certain maps on a few different EU servers. I’ve condensed threads as the following server/map combinations all stem from the same root issue:

• Aurora Glade – Black Citadel
• Underworld – Fireheart Rise
• Vabbi – Lornar’s Pass

We’re continuing to investigate this issue, so please bear with us while we straighten this out. In the meantime, if you’re experiencing bad lag, please be sure to note which map and server you’re on.

Thank you for your patience and understanding!

#22 - Nov. 1, 2012, 11:42 a.m.

Update:

We’ve disabled the server while we investigate this issue further; this will cause new maps to be created to replace the old ones, but will not kick players who are in old map.

In other words, if you were in a map (and not a personal instance) and experiencing this issue, or if you’re trying to meet up with a friend on one of these maps, the player who was in the old map will want to relog so that they can travel to the new map.

Thank you for your help in reporting this issue, everyone!