Lag / Long Loading and Error: 7:11:3:189:101

#1 - April 28, 2013, 2:53 p.m.

The game has become unplayable but rather than complain I want to outline whats now happening to that perhaps people can compare with their own experiences and this may help Arenanet somehow. To make this easier I have attached a screenshot of the eventual connection error I get after the game lags out and also a video of what it’s like from the moment I log in until I give up through frustration.

So I have the following happening at the moment:
- Huge loading times on loading screens
- Lag in game play meaning that any attacks cast never make contact or just sit and flash.
- Despite the lag the guild chat operates at normal speed and I can chat away fine.

I have followed all the technical support articles from arenanet and nothing works and for the time being I have stopped playing since there seems to be no point as I cant actually do anything.

Video: http://youtu.be/NvJrTszuNuw
(I’ve only just put the video up so you may get a “still processing” message, please bare with it

Ashley Segovia

#37 - May 2, 2013, 11:35 a.m.

Hey all – I’m trying to gather some information so we can narrow down the cause of these issues. I would like to ask that you all reply back with your location, ISP, and a Network Diagnostic report.

The PingPlotter reports are great to look through and it does appear to be a commonality with Level 3, though I’d like to collect some more info to verify. To provide the network diagnostic report please follow the steps below:

1. Navigate to your Guild Wars 2 folder.
2. Right-click on “Gw2.exe” and select “Create Shortcut.”
3. Right-click on “Gw2.exe – Shortcut” and select “Rename.”
4. Rename this file to “Guild Wars 2 Diagnostic.”
5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”
6. Locate the “Target” line and add the following to the end " -diag"
Your target line should look like this: “C:\Games\Guild Wars 2\Gw2.exe” -diag
7. Click OK to save your changes.
8. Open “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Next, please attach to the thread by clicking “More posting & formatting options…”

Ashley Segovia

#58 - May 7, 2013, 1:05 p.m.

Hey all I appreciate the -diag reports that have been provided. We are still continuing to collect this information to further investigate this issue.

Thank you again for the reports. Your patience is very much appreciated!

Ashley Segovia

#273 - June 12, 2013, 2:33 p.m.

Hey guys we’re currently looking into this issue. To help us along with our investigation, could you please provide your location in addition to your ISP and Netdiag reports. To create a net diag report, please follow the steps below:

1. Navigate to your Guild Wars 2 folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Right-click on “GW2.exe – Shortcut” and select “Rename.”

4. Rename this file to “Guild Wars 2 Diagnostic.”

5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”

6. Locate the “Target” line and add the following to the end “-diag”
Your target line should look like this: “C:\Games\Guild Wars 2\GW2.exe” -diag

7. Click “Ok” to save your changes.

8. Double click “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, please attach that to this thread (be sure to click “More posting & formatting options…” at the bottom).

Ashley Segovia

#285 - June 12, 2013, 5:25 p.m.

I appreciate these reports guys! Keep ’em comin!

*Yes, we’re still actively looking into this.

Ashley Segovia

#322 - June 20, 2013, 7:08 a.m.

Hey guys – We’ve made some adjustments on our end last night. Hopefully this will resolve the connectivity issues for you all. If anyone is still experiencing any kind of lag or disconnects, please submit a technical support ticket.