Knowledge Base Error Codes Article

#1 - Sept. 3, 2014, 4:26 p.m.

Hey, Gaile,

I was reading through the KB and came across this bit of information in the Common Error Codes article:

Error Code 48 x x x x
(example – 48:1000:7006:529:101)
“This error normally occurs due to a password error. Please clear the password field and re-type it manually.If you have the “Remember Password” box checked, please un-check this box and restart the client."

This error normally occurs due to a password error. Please clear the password field and re-type it manually.
If you have the “Remember Password” box checked, please un-check this box and restart the client.

It might be quite helpful to those seeking help from this article to include a line or two about making sure the player is using their email address for the Account Name field rather than their Display Name, as we all know that is a common mistake and, as such, generates this same error message.

(There’s also a typo on the please(s) in ‘please uncheck this box’ phrases.)

Thanks, ~cedo. =)

Gaile Gray

#2 - Sept. 3, 2014, 7:03 p.m.

Darn, I think you’re right, cedo! I had a conversation yesterday with a very nice gentleman who had been tearing his hair out about the whole “Your Display Name is not your Account Name. Your Account Name is your _e-mail address.” He’d been out of his account for quite a while, and fortunately we were able to help. Also fortunately, we’ll soon have — on the log-in screen — “Account Name (E-mail Address” instead of simply “Account Name.” Hoooooraaay!

But I’ll see if we can amend that KB. I agree we need to really highlight that; in fact we were talking about doing so just yesterday. So thanks for the suggestion.

Gaile Gray

#4 - Sept. 4, 2014, 3:42 p.m.

Article updated, typo fixed, and interface change (specifying “E-mail account”) coming. We’re examining ways to get the word out about our ever-expanding Knowledge Base. I think we have the potential to help a lot of people if they are more familiar with the resource.