Kernel-Power hard crash while GW2'ing

#1 - July 29, 2013, 6:39 p.m.

This has been happening literally every day since last week’s patch and this is something new to my machine. Every day when I’m playing GW2, I end up crashing to the BSOD and the computer restarts itself automatically. I don’t know much about kernel-power shutdowns – is this a cooling issue that the computer is dealing with? I’ve never had this problem until this week and it ONLY happens during GW2.

I’ve set all my settings to low/lowest, and at first I thought it was only happening in high wvw lag fests, but it happens randomly. I have an ATI Radeon 5450 graphics card so it’s not as if it’s a gaming machine, but I find it weird that this all just started after this last patch on Tuesday.

Any insights for a non-techy?

Thanks!

Ashley Segovia

#14 - Aug. 4, 2013, 4:02 p.m.

Hi Lillie – Thanks for the reports! Unfortunately it looks like the Game Advisor report isn’t picking up your system info for some reason. Would you mind posting a DxDiag to the thread as well (sorry I know this would be your third report on the thread).

If I miss your reply back please feel free to poke me and send me a PM and I will be sure to take a look

Ashley Segovia

#21 - Aug. 5, 2013, 3:34 p.m.

Hi Lillie! Glad to hear you’ve been able to play for a day without issue. Please keep us updated if you deem this issue permanently resolved or if you encounter more crashing BSOD’s again (fingers crossed for you).