Keep having to change my password

#1 - April 21, 2014, 5:11 p.m.

A couple of days ago I had to change my password and last year I had to change it two or three times. Two days ago, I got a hold of support and they sent me a link in which wouldn’t load. Somehow I was able to reset my password and I forgot how I did it. Today I was able to reset my password by giving my email address on the Guild Wars web site but the link was sent to my spam mail. I don’t know what is going on and I’m running out of ideas of what to use for my password. I don’t want to have to reset my password every time I try to log onto Guild Wars. This happens to my original Guild Wars game, my Guild Wars 2 game, and to my forum account.

Gaile Gray

#3 - April 22, 2014, 6:24 p.m.

Brother Grimm.5176:
Why are you having to change your password? Are you unable to log in? Keep in mind that a good test of your log in credentials is if you can log in here (as we are told that both this site AND the client run off the same user database).

If you suspect your password is being changed that could be a sign of a more serious security issue (like you email has been hacked).

I agree. I’m a little concerned about this situation, and if you’re finding your password has changed without your involvement, then I suspect that someone has access to your account. Contact Support for assistance.