Keep getting asked to authorize...

#1 - Aug. 7, 2014, 5:05 p.m.

And I’m at the same IP. It hasn’t changed. The emails reflect that it hasn’t changed.

My account hasn’t been messed with. My characters and items are all fine, so I don’t know why it’s acting as if I’m always logging in from somewhere new all of a sudden. I’m not using any programs that hide or change my IP. I’ve literally done nothing different than what I was doing yesterday, yet it’s already had me do this three times – one being just to log into the forums.

I can get in once I authorize my account, of course, it just shouldn’t be necessary to do it.

Gaile Gray

#2 - Aug. 8, 2014, 5:14 p.m.

laverinth.5126:
And I’m at the same IP. It hasn’t changed. The emails reflect that it hasn’t changed.

My account hasn’t been messed with. My characters and items are all fine, so I don’t know why it’s acting as if I’m always logging in from somewhere new all of a sudden. I’m not using any programs that hide or change my IP. I’ve literally done nothing different than what I was doing yesterday, yet it’s already had me do this three times – one being just to log into the forums.

I can get in once I authorize my account, of course, it just shouldn’t be necessary to do it.

Could your ISP use a dynamic-IP system? If that’s the case, you might have to approve several times in order to get all the potential IP addresses onto your approved list.

However, if that’s not the case, or if you’re concerned, please feel free to submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.