Just logging in doesn't count to unlock?

#1 - July 15, 2014, 12:18 p.m.

We thought based on the previous wording that just logging into the game, doing your dailies, would unlock the living story for you to play at a later date. However, since girl friend was waiting for a longer period of free time to play she didn’t actually play through the story and just logged in for dailies and to change character looks.

After the patch today, it seems if you haven’t started playing the previous story it requires you to buy it for 200 gems.

I seriously thought just logging into the game during the week of the living story would allow you to unlock this?

She checked through all her level 80 characters to see if any of them have access to the previous story, and they don’t. She needs to buy it.

Is this intended?

Gaile Gray

#10 - July 17, 2014, 2:17 p.m.

Here are a couple of steps you can take to trouble-shoot this situation:

Check your Trading Post. Don’t leave it cluttered up with hundreds of transactions, do a little housekeeping! Seriously, clearing buy and sell orders and generally tidying (if not emptying) the TP does fix this issue for nearly everyone.
Check your in-game mailbox. If you show 10/10 mails, reduce your mailbox by several mails. Note: Deleting one mail may not accomplish the objective because you may have other mails queued up for delivery. If that’s the case, the new mails will just fill up the box again. Do a tidy-up and get your final total down to 5/10 or so, so that you know there’s space for inbound mails.

If these steps do not help you, by all means feel free to submit a ticket. But taking a couple of minutes to do these two troubleshooting steps solves the issue for nearly everyone and it’s fast and easy to do it.

Oh, and by the way, you are not required to “click the star” but will get the content if you log in during the episode.

EDIT TO CLARIFY:

To unlock the content, you need to enter the game world. You cannot simply log onto the character selection screen.

Gaile Gray

#13 - July 17, 2014, 7:03 p.m.

I edited my post for clarity, based on information I was just provided:

To unlock the content, you need to enter the game world. You cannot simply log onto the character selection screen.