Just got hacked ( Portugal)

#1 - Nov. 28, 2012, 2:22 p.m.

Just got home from work and couldn´t log in

Changed de password with cd key+mail+char name and was able to log in again.

My chars where there but in another world ( desolation) when i was Blacktide
My main was in southshore cove underwater when i was in halls of the mists

Didnt got any notification in the mail but got to see in the acc security notes some one had logged in from CE (not sure what that is )3 hours ago.

Already sent a tiket and got responce saying i will be contacted in game.

Still waiting atm…

First time i got hacked in about 10 years of online gaming. I still have most of stuff but my cof daggers are gone and i have like more 7 gold or so..the hacker sold some yellows and probly salvaged the daggers..

Any one got similar problem and got restored or rollbacked ?
Do i miss the game master help if im at work when it pops ?

Im glad with what i still have but this is where some quality service could shine.

Best luck guys and change your pass more ( i did it only twice )

Gaile Gray

#2 - Nov. 28, 2012, 3:26 p.m.

Penumbra.9435:
Just got home from work and couldn´t log in

Changed de password with cd key+mail+char name and was able to log in again.

My chars where there but in another world ( desolation) when i was Blacktide
My main was in southshore cove underwater when i was in halls of the mists

Didnt got any notification in the mail but got to see in the acc security notes some one had logged in from CE (not sure what that is )3 hours ago.

Already sent a tiket and got responce saying i will be contacted in game.

Still waiting atm…

First time i got hacked in about 10 years of online gaming. I still have most of stuff but my cof daggers are gone and i have like more 7 gold or so..the hacker sold some yellows and probly salvaged the daggers..

Any one got similar problem and got restored or rollbacked ?
Do i miss the game master help if im at work when it pops ?

Im glad with what i still have but this is where some quality service could shine.

Best luck guys and change your pass more ( i did it only twice )

I think you have misunderstood something. We will not contact you in the game. We will respond to your ticket, which you can read in the ticket interface or via the emails that we will send you.

These issues usually take a day or two to resolve, so please be patient and update your ticket if you have any new information, or if the team asks you for further details.