Just downloaded and can't axcess game

#2 - July 23, 2013, 9:44 a.m.

Erriaa.5612:

Hey,

So I just bought and downloaded the mac beta for guild wars 2 finished downloading it and clicked play it went to black screen and goes back to my desktop as if nothing happened. Everytime I try to open it it does this. I haven’t made it onto the game once yet. I tried removing the file in application support with no luck. Is there a fix for this? I have uninstalled and installed 3 times with no effect at all. Each time I load up it asks me if I agree to terms and conditions as if I hadn’t even tried to load it before.

Thanks so much

Hey Erriaa,

Can you post your specs for your machine? Sometimes these ‘blackscreens’ occur when the system doesn’t meet the minimum requirements to run the game.

#4 - July 23, 2013, 10:22 a.m.

Hmm, well your specs look good. You mentioned you deleted the file from your Application Support folder, was this the Guild Wars 2 folder? or a file within that folder like the local.dat file? if you didn’t delete the whole folder I would recommend doing so, also try deleting the file “com.transgaming.guildwars2.plist” which can be found by:

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A drop down will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” drop down.
4 Once in the Library folder click on Preferences.

let me know if your issue persists after this

#9 - July 25, 2013, 2:39 p.m.

Hey Erriaa,

What OS are you using?