So a friend of mine and I were talking about the recent waves of hacking and the reports of people seeing hackers logged into friends accounts. and others sitting watching helplessly as a guild leaders compromised account cleans out their guild bank. I had seen reports of people submitting tickets and the hackers still not being stopped in time, due to the need of the reps need to check facts and investigate.
I made the comment that it would be nice to see a link on the site where a person could go and enter the original email account that was used for creation and their CD key and get the account instantly logged out of the game and blocked pending a Response to a ticket.
Given that those two bits of information may be very difficult for anyone other than the original owner to actually have, it should be a fairly reliable method of quickly booting unauthorized users from your account. both for A-net who should be able to assume that it is in fact a legit request from the actual owner. and for the player who with any luck can stop a hack attempt before they make off with everything.
This could also reduce the work a customer service rep needs to do to repair hacker damage. And of course restoration of the account would have to go through the normal ticket system which would verify fully the information of the account.
