I've waited a week and finally I'm back to the game. Thank you Customer Support Team a lot!

#1 - Sept. 6, 2012, 8:20 p.m.

Response Gus via Email 09/07/2012 03:03 PM

Greetings,

Your account is no longer banned. Have fun!

Regards,

GM Gus
Guild Wars Support Team
http://support.guildwars2.com/

EDIT: I’d like to take my words back about quality of service. I know how hard your job is. I work in support more than 10 years, the last 3 years I was the head of technical support in the major companies in Russia. I want to apologize for what I said earlier to the Customer Support Team and wish them all the best.

GaileGray

#2 - Sept. 6, 2012, 8:47 p.m.

I feel sure that team would have examined the account to verify that it was not accessed from another location. But you’re welcome to update your ticket to request that they do so.

Do be aware that it’s necessary to verify this claim, because far too many times, someone claims “That wasn’t me doing [that bad thing]” when it provably was them after all.