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It's been days and no answer

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Flyingepeto.1254
#1 - June 30, 2014, 9:14 a.m.
Blizzard Post

Hello, my cousin opened an email 3 days ago about recovering his account, he provided all the necessary information including serial key character name etc and he hasn’t got an answer since.
He opened 2 more tickets since his ticket wasn’t getting an answer and the other 2 don’t even have the automated ‘’serial key and character name’’ request.
Can someone explain me what’s going on and can someone help please? I want to play with him

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Gaile Gray
#2 - June 30, 2014, 6:40 p.m.
Blizzard Post

You may post in the Tickets for Review thread if you cousin hasn’t heard by the end of today. However, I know the team is a bit behind, so I’d suggest he wait until tomorrow evening and you could then post in the Tickets for Review thread, when there likely would be more info about this situation.

Please have him update his oldest (lowest numbered) ticket and ask that he not submit any more new tickets.