Items disappearing in Safety Deposit Box

#8 - Jan. 30, 2014, 12:53 p.m.

I’m a little worried that someone may have access to your account, although generally when this happens more than a few items are missing. Are you sharing the account with someone? Have you activated authentication, and have you gotten any notifications of remote access? Did you happen to delete a character recently that may have had the mini in its possession?

If the answer to all of these is “No,” then I suggest you look at every possible storage space: character, collection, bank, bags, boxes, tote bags, refrigerated coolers…. oooh, new item ideas! But seriously, most of the time when someone notes just one or a few items missing the agent is able to suggest places to look and the item was simply placed somewhere other than where the player thought to look. So I’ve given you the list. If you still cannot find it, do submit a ticket and an agent will be happy to help.

#10 - Jan. 30, 2014, 1:14 p.m.

DrDivine.5378:

Gaile Gray.6029:

I’m a little worried that someone may have access to your account, although generally when this happens more than a few items are missing. Are you sharing the account with someone? Have you activated authentication, and have you gotten any notifications of remote access? Did you happen to delete a character recently that may have had the mini in its possession?

If the answer to all of these is “No,” then I suggest you look at every possible storage space: character, collection, bank, bags, boxes, tote bags, refrigerated coolers…. oooh, new item ideas! But seriously, most of the time when someone notes just one or a few items missing the agent is able to suggest places to look and the item was simply placed somewhere other than where the player thought to look. So I’ve given you the list. If you still cannot find it, do submit a ticket and an agent will be happy to help.

Thank you for the helpful advice, I went through everything (characters, all bags on each characters, refrigerated coolers lol etc.) but no luck. Me and my friend thought it may have been hacking, but I find it unlikely since all my gold is still there and I would think that would be the first thing they would take. Plus, my password is really long and convoluted xD

I submitted a ticket just in case, is there a possibility I will be able to get my items back?

The team will do everything they can to make that happen, after they can track down what took place. There should be game logs that show possession of an item and then what happened to it, so it shouldn’t be impossible to get this all sorted for you.

#12 - Jan. 30, 2014, 4:21 p.m.

DrDivine.5378:

Gaile Gray.6029:

DrDivine.5378:

Gaile Gray.6029:

I’m a little worried that someone may have access to your account, although generally when this happens more than a few items are missing. Are you sharing the account with someone? Have you activated authentication, and have you gotten any notifications of remote access? Did you happen to delete a character recently that may have had the mini in its possession?

If the answer to all of these is “No,” then I suggest you look at every possible storage space: character, collection, bank, bags, boxes, tote bags, refrigerated coolers…. oooh, new item ideas! But seriously, most of the time when someone notes just one or a few items missing the agent is able to suggest places to look and the item was simply placed somewhere other than where the player thought to look. So I’ve given you the list. If you still cannot find it, do submit a ticket and an agent will be happy to help.

Thank you for the helpful advice, I went through everything (characters, all bags on each characters, refrigerated coolers lol etc.) but no luck. Me and my friend thought it may have been hacking, but I find it unlikely since all my gold is still there and I would think that would be the first thing they would take. Plus, my password is really long and convoluted xD

I submitted a ticket just in case, is there a possibility I will be able to get my items back?

The team will do everything they can to make that happen, after they can track down what took place. There should be game logs that show possession of an item and then what happened to it, so it shouldn’t be impossible to get this all sorted for you.

Thank you, I doubt it was hacking, it was either a technical glitch or I could’ve just really messed and didn’t notice it until now. I just thought it was really bizarre that both items went vanished.

If yours is the ticket that the team is reviewing at present, it looks as if you deleted the character that held the mini. ~ahem~

You’ll get a response real soon, and the team will see what they can do to help!

#14 - Jan. 30, 2014, 4:55 p.m.

Well, I can figure that out. What’s your ticket number?

#16 - Jan. 30, 2014, 5:07 p.m.

Got it. And you had updated your old ticket and made a new one, so I was looking on 307013 and it was and it was actually updated on 247685.

I’m glad we were able to help you out.

And by the way, I’m not a “he.”

#18 - Jan. 30, 2014, 6:06 p.m.

You’re very welcome, I’m glad we were able to get this all sorted for you!