Item souldbound to deleted mule character

#1 - July 23, 2013, 3:29 a.m.

Dear ArenaNet Support,

details of my problems:

Said item in the topic is Philosopher Stone, a crafting material exchange using Baubles which I had used my mule character to store and exchange from Moto during the Super Adventure Box events, little did I know that it would be soulbound until too late.

This mule character is of a profession/race that i did not like, now that my number 4 level 80 is getting near (level 78) I decided to delete the mule character and create a new race/profession that I like more.

The result of that decision is less than pleasant, now I have philosopher stones I can’t use sitting in the bank, because it is soulbound to a mule character….

Is there anything that can be done to help me with my predicament?

Thank you very much for all your help.

sincerely sign and awaiting good news.

Gaile Gray

#6 - July 23, 2013, 1:33 p.m.

Smooth Penguin.5294:
There already is a warning when you attempt to delete a character. If you had a Soulbound item, that item is lost forever once the character it’s connected to is gone. Be careful in the future when deleting things.

Thank you for posting this. Players can miss the warnings, but they are present.

Gaile Gray

#8 - July 23, 2013, 2:51 p.m.

anzenketh.3759:
Yes I know it is in the tooltip.

If it’s in the tooltip… ???

Gaile Gray

#11 - July 24, 2013, 9:54 a.m.

You’re welcome to suggest the “multiple tab” idea in the Suggestions Forum. I can see both sides of that, with greater assurance of noting the soulbound-ed-ness of an item, but with more time taken in reviewing all those tabs. So I suggest you share the thought in that forum and see what other players say.

I personally don’t think another confirmation system is the answer, but the devs may feel that it would be a good thing to have that (and they know a lot more than I do about the whole player experience ) . The bottom line — as I learned long ago in GW when I blithely hit “accept” and vendored a white dye — is that you need to slow down just a bit and pay attention to what you’re doing. No amount of “hand holding” (an apt term, imo) can prevent someone from doing something foolish. (Case in point, accidental deletions of characters. It’s surprising that someone does that, actually types out the name and still deletes in error.)