#1 - March 27, 2014, 1:28 p.m.
My account is not able to log in to the game, but you can visit the web site, I am a new account, I don’t know what to do, because my English is not very good, who can help me
Thanks a million
it is not working.
#3 - March 27, 2014, 6:33 p.m.
We’d be happy to help, if you’re having difficulties. First, as Brother Grimm suggested, try using your e-mail address to log in. If that does not get you into the game, consider submitting a ticket to our Customer Support Team by visiting this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.
Best of luck, and welcome to Tyria!