Doing transactions to craft things for profit and skillups ended up in me losing all my money. I’ve placed orders to buy some materials but all the money was gone and no materials delivered. The “things im buying” doesnt show anything nor does the “things i’ve purchased/sold” show anything
I’m still having issues with the trading post. Nothing seems to appear in any of the tabs(see attached screenshot).
Anyone else got this problem?
Hi,
What operating system are you running? You need to be running Windows XP SP2 or above for the trading post to work, due to SSL root certs not being automatically updated in previous versions.
I have had no access to the trading post since the game launched.
Always says ‘Down for maintenance’
Could you try again now? It should be available for all users. Are you able to access other tabs on the commerce panel such as the gem store and exchange?
Hi,
The queue of stuck transactions is still getting cleared out. At the current rate, it looks like it’ll be about 5 hours before it’s all cleared up.
At that point, assuming no bugs in the trading post, a user will be in 1 of 2 situations:
I’m really sorry for the delays in the trading post. We’re doing our best to ensure that it doesn’t happen again.
(Using “s” for silver and “c” for copper) I’m not getting the correct amount of currency per trade. I sold one item for 57c with a listing fee of 3c, after it sells I get 52c back so essentially shorted 2c total. I know this is not a big deal but it scales with value; ie: another listing I just put up was 50 items at 55c per item so I should get back 27s 50c – listing fee of 1s 38c… which comes out to a grand total of 26s 12c. My total return for the sale was 24s 76c… so shorted 1s 36c….. anyone seeing this?? also… Is there some “hidden fee” that comes out BESIDES the listing fee?? that I’m just not realizing here? Thanks for any help
Sorry for the confusion. There is an additional fee. It’s documented here: http://wiki.guildwars2.com/wiki/Marketplace
I cannot pick my items up from the trading post, they are there but i cannot interact with them at all?
You need to go to a Trading Post NPC, located in most towns, and access the pickup tab through that NPC.
@cliff
Is the bug i mentioned known? It sounds like your talking about people that haven’t gotten gold from transactions (buy or sell). My problem is with just checking. I’ve bought stuff from the TP several times without issue, but twice now I lost money while just checking and not actually buying anything. And the amount i lose is really specific (only the gold column of my money – silver and copper remains). I’m 100% sure i did not attempt to sell or buy anything when i lost this gold.
Hi,
We haven’t had any other reports of this happening. I’ve sent you some messages privately to try to figure out exactly what caused your money to disappear, but I haven’t found any evidence of the trading post being involved yet.
I can buy things no problem but can’t sell anything.
I managed to sell an item maybe a week ago before trading post was enabled for everyone.
Running Vista, on a home network. Any suggestions?
My guess is that something happened that caused your local trading post files to become corrupt. Unfortunately a normal repair operation doesn’t repair the trading post files. It’s a bit of an involved process to do it manually.
I’ve gotten a couple reports of this over the last day. When the rest of the trading post developers get in tomorrow, I’ll ask them to look into it. If my suspicion is correct, then they will be able to fix yours and others’ without asking you to do scary things to your files.
I’m sorry that you’re not able to sell right now.
Hey, I’m having the same problem as some people on here, can buy anything on the TP but as soon as I try to sell it says ‘error attempting to sell’ [shown below]
Hi,
This is a slightly different problem than I’ve seen reported. Could you tell me if you’re able to send player mail currently?
For those who are not able to access the commerce panel at all – were you able to before?
Lost 2 exotic items yesterday by clicking “remove”.
Could you please check again now? I’ve checked your logs and see 2 returned items that just went through in the last half hour.
Since last night the prices have been incorrect when you search for items on the Trading Post. Once you click on the item the price is shown correctly; it’s only wrong in the search page. The prices there seem to be fixed to what they were at some point last night.
Possibly related: The prices also aren’t updating in the browser version of the TP (http://tradingpost-live.ncplatform.net/authenticate?account_name=Guild Wars 2) – they show the same prices as last night. GW2 Spidy (http://www.gw2spidy.com/item/19697) uses that website to update and the prices seem to have been broken since around midnight last night (patch time, perhaps?).
Hopefully this can help you fix the problem!
Nice catch! I think I’ve fixed the problem. Let me know if prices are still not updating.
Not sure if it has been reported yet, probably it’s already known. Mostly for the my transactions page.
- Sorting doesn’t go well on the “My Transactions” list (Items I’m selling) for Qty and Price Per Unit.
- “Posted” on that same page doesn’t seem to update. It keeps saying “seconds ago”
- If you post more items than 1 page can fit, you expect to see a “next” and “previous” page button, it seems missing on the my transactions page. (as said on the previous post^^)
- “Items I’ve sold” seem to update, but not properly, can’t seem to figure out what’s going wrong here. Items i’ve sold last sometimes come after items I sold before that.
- Missing thumbnails of the items every now and then.Thanks for the great work though with the TP!
I also have the extra problems described here.
Thanks guys for the bug reports. We’re looking into them. I’ve experienced some of these same things.
Hey, I’m having the same problem as some people on here, can buy anything on the TP but as soon as I try to sell it says ‘error attempting to sell’ [shown below]
Hi,
This is a slightly different problem than I’ve seen reported. Could you tell me if you’re able to send player mail currently?
I haven’t used the mail system yet, so I don’t know if this is what happens when players are offline (as the person I tried to send this to was offline), but I don’t think it sent and came up with the error message below.
EDIT: I should also mention that I have sold items on the TP before, this problem came around after the TP got put back up last night at around 12:10am GMT
Hi,
I believe we’ve now fixed your account and anyone else’s who was receiving ‘processing previous mail’. Could you check?
Hi,
For those who were experiencing problems loading the ‘sell’ tab in the Trading Post, we think we’ve fixed the problem. Please close and re-open your game client, then try going to the sell tab.
Please report back here if it doesn’t work for you.
Note: if you weren’t able access any of the tabs in the trading post, you likely still won’t be able to.
OK, so it sounds like the fix wasn’t perfect. So for those of you who are having issues loading the trading post in the last couple days, DaKwL offered a good suggestion. I’ll expand it a little bit.
Note, by following these instructions you will lose at least your graphics settings and have to set them up again:
1) Close the game client
2) Delete the local.dat file located in Documents\Guild Wars 2\local.dat
3) Open the game client
Hopefully this resolves your issue until we can apply a patch on the server. If you don’t feel comfortable doing this change, we’re still working on fixing it on our end.
Sorry for the trouble.
I just got the error “Previous Mail Processing” when I tried to send a weapon to my friend..
Also got the “Error when trying to sell” in TP as well..
Hi,
Sorry for the problem. I just fixed your account for you. Can you check?
tl;dr – if you placed an order on the trading post and you think it has taken your money, check the pickup tab to see if your money and/or the items are there. if it’s not there, check to see if you have an open order in the ‘items i’m buying’ section of the My Transactions tab.
—
Hi,
I’ve been investigating reports of money and/or items disappearing when using the Trading Post. I’m going to report my current status.
To start with – I have found no cases yet where money and/or items have actually been lost. There are however a number of issues in the current trading post UI which could lead players to think their stuff has been lost. Combined with intermittent delivery delays, this is leading to a lot of understandable confusion.
I’m going to explain a little bit about how the trading post works technically, which hopefully will help explain the context of how these problems are occurring.
The trading post runs outside of the game system. When a player tries to purchase something on the trading post, the trading post first has to withdraw the coins needed from the character’s account to ensure they have enough money for the trade. The trade then executes, and any unspent coins are returned to the player.
When you place a buy order, there’s a chance that the full quantity of items is not available. Some or all of the items may have been purchased already or cancelled. In this case, the unspent money is returned to the player.
The money is supposed to be refunded directly back to the character’s wallet, but a bug is causing the unspent money to instead be placed in the trading post pickup tab. Note: proceeds from a sell order and money from a cancelled custom buy order -are- supposed to be placed in the trading post pickup tab.
There are also some UI bugs. I’ll need to give examples:
Example 1: Player A tries to buy 3 apples from the Trading Post. 5 are currently listed. There’s a bug in the UI where if just before this player buys the apples Player B buys 4 of the apples first, then the UI will tell Player A that his purchase is successful. In reality, Player A was only able to buy 1 apple. If Player A goes to the pickup tab, he will find 1 apple and the remaining unspent money for the other 4 apples.
Example 2: Same situation as Example 1, except this time Player B buys all the apples. Player A will now get a strange ‘Network Error 1049’ popup. All of Player A’s money will have ‘disappeared’ from his wallet, but if he checks the pickup tab he will find the money there.
Example 3: This one is not exactly a bug as much as a problem with how the UI is presented. If Player A goes to a buy page for an item that has no units available, but has buy offers, it’s not obvious that there are no units available. If you don’t look carefully, the buy offers will look like sell listings. Further, the UI will have automatically switched to having you setup a custom buy order instead of a normal buy order. It will also have filled in as a default the current highest buy order’s price.
If a player thinks the item is available, and clicks ‘Buy’, they will have their money taken, and be shown a Success message. If the player checks the pickup tab, they will see neither their money nor the items, since there were no items purchased. The player would need to check the ‘Items I’m Buying’ section of the ‘My Transactions’ page to see that they had listed a custom buy order.
—
One note about sell: Those reading this probably already know this, but when you post 250 apples for sale, they will not necessarily all sell at once. So if you only get a small portion of the money you should have gotten, it’s possible that the other apples haven’t appeared. The same is true for custom buy orders.
I’m documenting these bugs so that you can hopefully better understand what’s happening when you use the trading post, and to possibly provide an explanation for some unexpected behavior. If you think you’ve lost items or money, please take a moment to consider whether your case could be explained by one or more of these bugs. We will continue to review problem reports as they come in.
I apologize for anyone affected by these issues. We’re working hard to resolve them.
Thanks for that.
But it seems like a lot of the remaining problems in this thread relate to players who removed items during the period several days ago when the TP wasn’t working properly. The items were successfully removed but they were never returned to the player (not in pick-up tab!).
Could we please get some kind of response to this? Even if it’s just to say that those items are gone for good – at least then we can stop wasting time chasing them up.
I’m still investigating these reports, but I don’t have any answers either way yet. One thing I can say is that more than 99% of the stuck transactions during that period are now completed.
There is also a delay sometimes on things being listed in the “My Transactions” section of the Trading Post.
Thanks for your analysis. Everything you said is spot on. Delays should not happen, but when they do the trading post should say that a transaction has been successfully queued but is not yet complete.
Sorry, preview ate my reply somehow. Here goes again.
That gave me the clue I finally needed to fix the blank Trading Post/Gem Store.
If you are on WinXP SP3 go to Control panel/Add Remove Programs and Add/Remove Components on the left side of the screen.
Click it and scroll to near the bottom and find Update Root Certificates. If it’s unchecked..CHECK it and click Ok.
Load up the game and go to Gem Store/Trading post and wait (about 10 seconds for me). This FINALLY fixed the blank bug.
Again this is for WinXP SP3, if you have Vista or Win7 I can’t help you, but it’s something worth looking into if nothing else has worked
This didn’t work.
I have XP SP3.
Also deleting the LOCAL.dat did not work.
(Blank with Loading CIRCLE since Headstart
….EDIT: After deleting the LOCAL.dat file for 3 times it finally worked the blank TP issue, also try:
If you are on WinXP SP3 go to Control panel/Add Remove Programs and Add/Remove Components on the left side of the screen.
Click it and scroll to near the bottom and find Update Root Certificates. If it’s unchecked..CHECK it and click Ok.from “wanderer”
Any idea where i can find it on win 7 64 bit, couse i’m sure it’s the problem in my case.
btw TC not working after deleting local.dat few times
On Windows Vista and above the root certs are updated totally automatically. The only thing that would prevent them from updating automatically is if your PC has Windows Update blocked, or is part of a corporate domain that sets a policy to not automatically update the root certs.
Hi,
I finally found a solution for the “blank trading post” problem – I could not access it once since release – which worked for me. I am running Win7 x64 and although the root certs should be updated automatically there must have been some problem with it. What I did to fix it:
1. Download this file from the MS Update Servers
(remember the download path)http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe
2. Open CMD prompt in Windows, change to the folder where the file is (e.g. cd c:\temp) and enter this to run it: rootsupd.exe /Q
I tried anything else before but after this the trading post worked immediately.
Hope that helps
_
Nice, I’m glad that worked for you. I wonder what’s going on with automatic root cert updates on your computer.
Hi,
Thanks to skagrin, I have a new solution for people who are unable to load the trading post. I’ve tested this on a Windows XP VM here to make sure it works, but haven’t done much.
The theory is that the root certs on your computers are not up to date. Follow these steps to update them:
1. Close the game client
2. Download and run http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe
3. You’ll probably have to click ‘run’ or ‘allow’ a couple times, but after that, nothing will appear. But that’s OK, your root certs have now been updated.
4. Open the game client and try to access the trading post
If you haven’t been able to load the trading post at all, try these steps. If this works for you, I’ll ask our customer service team to write up more formal documentation on this procedure.
Hi,
A few fixes have just been deployed to the live game:
Note – when cancelling a custom buy order or completing a sell order will still be returned to you via the pickup tab. This is by design.
We’ve got more fixes and improvements in the pipeline, and we’re still researching players’ problem reports. We hope these fixes help.
I can’t place a custom order to buy anything. When I enter my price per unit and press “Place order” I get the message " Unknown tp.buy.succrss.header". And the same amount withdrows from my account.
Hi,
I believe the custom order may have worked, but there may be a bug in our UI code telling you it worked. Could you check your My Transactions tab for ‘Items I’m Buying’ ? It should show up either there or in ‘Items I’ve Bought’
Hi guys,
We’re still working on a fix for those who can see the trading post, but can’t click buy or can’t sell. Hopefully we have something for you guys soon. Deleting the local.dat file – while the game is closed – is our current best self-help solution.
For those that can’t see the trading post at all, the root cert update is our current best self-help solution. When that doesn’t work, there’s a strong chance that there’s a firewall, antivirus, or proxy problem blocking you from using the trading post.
I scanned through this thread and I don’t think anyone has written about this issue yet…
When buying quantities of a single item that are divisible by 10 (10, 20, 30, etc…), the system seems to be dropping the 0 in the quantity amount, but keeping the full amount you are being charged.
For instance, I just tried to buy 40 onions and 40 carrots. I was charged the full price for 40 of each, but I only received 4 of each.
Is there any way I can get reimbursed for this?
As you probably know by now from reading the other posts. This is because as you clicked buy, someone else probably bought those. The rest of your money should be in the pick-up box or still on the I’m Buying section as it’s now put them into order mode for when more come in and the price you paid.
No, that isn’t what is happening. What is happening is a bug where when you type 40 in the buy box, the 0 disappears and you only end up receiving 4 items even though it charges you the money for 40. The money is not returned to the wallet or into the pickup window.
The same thing happens with any multiples of 10 so it seems the 0 is the problem.
This happens a lot so I’ve been careful to go back in and retype the number when it drops the 0, but I’ve slipped a few times and lost quite a bit of silver to the void in the process.
Here’s a screenshot..
Bumping this post in hopes of getting a staff response…
Here’s the screenshot, again.
Hi,
Thanks for the report.
I haven’t directly responded to this yet, but that’s only because I don’t have a complete answer for you. Our QA team has confirmed that there is a UI bug where if you type 10 or 20 it can sometimes drop the 0 from the quantity and make it look like it’s charging you for ten times that amount.
We’re going to fix that bug. We believe that it doesn’t actually charge you for the ten times amount, but we’re still investigating.
What:
Every tab in Trading Post contain only this message:
“ERROR: Invalid authorisation”
How to repeat:
Log in to the world with any character, wait until you got kicked for inactivity.
Known ways to fix:
Launch client after completely closing it.Hope this helps someone and get fixed soon
Interesting. We didn’t know about this particular path. Thanks for the information. Yes — closing and re-opening the client should fix invalid authorization problems.
Sold items 8 hours ago but got no money. Did client repair, cleared mail without success. Sent bug report.
What do you mean you cleared mail? Did you check the Pickup tab in the trading post?
Today I wanted to make a custom order for jute scraps. However, nothing happened when I clicked “Place order”, and I tried clicking it many times. After that time I noticed that ALL MY MONEY have gone. I didn’t click so many times to spend all of my money for sure! the saddest thing is that neither I have anything to pick-up on TP, nor did I have my money returned.
Almost two gold coins (I’m level 35) are lost. Now I can’t normally play the game.
I created a ticket, but I’m not sure how long I’ll wait….
Hi,
Check your my transactions tab for ‘items i’m buying’, your money/order is likely there. We take your money in advance for buy orders to guarantee that you can pay.
I don’t even know how much money I had, I’ve been stingy leveling to 16 on my Charr Elementalist. I was stockpiling it. But then I go to the Black Lion Trading Post and try my hardest to buy a Malign Steam Scepter of Agony, clicked it many times and failed many times to receive the item… And yet, when I finally go look at my funds… It’s all gone. I have three silver left. THREE SILVER.
How does something like this happen? I was so completely happy with this game until now… Please tell me it’s going to be refunded and I’ll eventually be able to use the BLTP as intended…
Hi,
I’ve researched your account and it looks like the money loss is not related to the trading post. It looks like it’s potentially a bug in a different system — I’ll follow up privately with you about it.
Hi,
It’s not in the patch notes, but in tonight’s build we rolled out some changes to the Black Lion Trading Company that may fix it for a lot of people.
If it was not working for you, please check now and see if it’s working now.
Minor bug:
Filtering in BLTC on Item Upgrades (sigils and jewels, etc) are borked. Filtering for armor upgrades show accessories updates, and weapons show armor upgrades (or vice-versa)
Most probably the filtering ids in the dropdown are wrong.
Update:
After investigating correct subtypes for the dropdown would be:
All -> Subtype=0 or subtype=[null]
Any (usable upgrades on all equipment, like jewels) -> Subtype=1
Armor (runes) -> Subtype=2
Weapons (sigils) -> Subtype=3Hope this helps in any way,
Regards
DThere is a similar bug in the consumables filtering.
I’ll check the BLTC with the webrowser to check the correct subtype ids for filtering and edit this post with the correct ids.
We’ve got a bug on this now. Thanks for the report.
We’ve confirmed an issue where the search results’ prices can get out of sync with the actual prices of items. We’re working on a fix. Thanks for the reports.
