I can’t log in because it won’t let me change my password (which you FORCED ME TO)!?
The fields just reset to blank without any indication as to why it won’t work.
Let me keep my old, working, password!
I am sorry you guys are having this problem. And I’m baffled. We seem to have identified a few issues, but I don’t think we know all that is going on.
Here’s what I learned (from one of our producers, who is helping me analyze this situation):
“From a content and UX perspective, the way these error messages are displayed is very confusing. Your eyes are drawn to the red error message below the field, not the wall of text above it. I totally missed the words “Unavailable Password” in front of the paragraph of text.
It sounds to me like the error at the top is telling them that they’re using a password that has been used in the past and we won’t let them do that. The error at the bottom makes it look as though their password doesn’t meet the length requirements.”
Having said that, I don’t think the above applies to some of you guys. I like Arknin’s suggestion to change the password through the profile. We’re not happy to send you to a broken page, and we’ll get that fixed. And you can always petition Support for help — which is coming very promptly these days — by filing a ticket through the “Ask a Question” tab on that linked page. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.
Thank you for these reports (and I may merge in other posts to this thread, to keep things tidy). Note that you should:
Thank you for your patience.
