Issues playing on Laptop

#1 - July 7, 2014, 6:55 p.m.
Blizzard Post

Hi all.

I have both PC and Laptop, both capable of running the game.

Recently I’ve started having this problem on the laptop only: game logins fast, quickly loads character selection screen and loads fast to the game world. In game world, it’s like I have a ultra, impossible lag. Minutes later, game crashes, either to a black screen or back to the character selection screen.

Again, this only happens on my laptop, and I play in the minimum settings, to reduce any kind of lag! Also it doesn’t matter where I am in the world, exacly.

Anyway, both and laptop are connected to a 50mb internet, both on wireless. All other internet servicer work top notch (downloads, streaming, etc).

I’m from Brazil, if it counts for anything.

The error I get is something about not being able to connect to the login server. Can’t remember the numer that appears.

Thanks in advance!

#3 - July 8, 2014, 4:20 p.m.
Blizzard Post

Hi doomknife,

If you can remember the exact error message that you’re seeing this would be helpful for troubleshooting this issue. Additionally, what system specs are you working with? Specifically: CPU, GPU, RAM, OS