I’ve had a ticket open regarding this from 08/25/2012 12:57 AM, not too long after the official pre-purchase access and, whilst I have received some responses via the support site, I’ve had the ticket closed on me once so I thought I’d mention it directly on here too.
Ticket details:
Ticket Number: #120825-004183
Character Name from Account: Charrrlie
Issue: Unable to create a character with a reserved name from Guild Wars 1 after deleting a character with the same name, receiving an error code 29:6:6:402:101, stating that the name was already in use.
I wanted to bring it up here as I know my accounts are linked, I was able to create the character but deleted him so that I could redesign him. The character was deleted, but it seems that the name itself wasn’t. This was during a period where there were multiple login server issues, and I suspect that might be a part of the issue. If so, it’s as much my own stupidity as it is anything else.
Since this time the timeframe for claiming reserved names has expired, so I am somewhat concerned about the ability to be able to use the name. As the issue cropped up during the pre-purchase access and has yet to be resolved, I hope that I will be able to claim the name, as it should still be unavailable to anyone else for the same reason it is unavailable to me.
As I mentioned above, I received a handful of responses from the Customer Services people, none of which have helped, before being informed that the information I had provided was sent on for review by the Quality Assurance team. Shortly after this, though I’m not sure when, the ticket was closed.
I suspect that this might be some automated system that closed the ticket as I didn’t respond to it, opting to wait for a response from the Quality Assurance team. I didn’t receive any notification that it had been closed, and spotted it only because I checked the support site. I did get a survey email from NCSoft asking how support had handled my issues, but it ended up in my spam bin.
I’ve re-opened my ticket but have yet to hear a response since. I understand, and support, helping people who have had their accounts hacked and that are otherwise prevented from playing the game, as they have as much right to be playing as I do. I would greatly appreciate it if someone could look into this issue though, and provide some kind of response, even if it’s just to say that it is being looked into.
I apologise for the wall of text, but I thought it would be better to sum things up here so that people have some background before deciding to look up the ticket.
Thanks in advance.
