Issue with Mobile Authentication

#1 - June 1, 2014, 5:26 p.m.

So within the past half hour, someone hacked into my account and I lost a decent amount of gold coins. I then changed my password and was also told about the mobile authentication that’s available for Guild Wars. When I tried to set it up online, it shows that I’m already linked to an authenticator when in reality, I’m not. I can’t unlink from the existing authenticator either since I don’t know the authentication code. What can I do about this? I do want a mobile authentication set up but I’m unable to. Hopefully the person that hacked into my account didn’t already set one up on their terms.

Gaile Gray

#4 - June 4, 2014, 1:13 p.m.

Yes, it’s not uncommon to see the sneaky tactic of “steal account/add mobile authenticator” to the stolen account. But Support can help you with this. Oftentimes, the hacker also has access to your e-mail account — in fact, that’s often how he/she gets onto your game account. So don’t be concerned if the agent asks you to submit a new ticket using a new, unique e-mail account; that’s just another security measure that is often helpful in adding an extra layer of security to previously-compromised accounts.