Is this email really from Arenanet?

#1 - Sept. 20, 2012, 8:04 p.m.
Blizzard Post

I received an email from: [email protected]

A log-in attempt from the following location is currently awaiting your authorization.

Address: 113.25.29.129
City: Yuci
Region: 24
Country: CN

This location is approximated based on information provided by your Internet Service Provider. If in doubt, deny the request and try again.

If you are certain this log-in attempt was not made by you, then someone else knows your log-in credentials and you should change your password immediately via Account Management.

For security purposes, we alert you each time your account is accessed from an unrecognized location. To authenticate this log-in attempt, please click the link below:

https://account.guildwars2.com/allow-login?token=(Bunch of random numbers after this, I don’t want to post the exact link)

Need help or have questions about your Guild Wars account? Visit our support site: http://en.support.guildwars2.com/
Thanks!
—The ArenaNet Team

Is it safe to click the link?

#2 - Sept. 20, 2012, 8:06 p.m.
Blizzard Post

I received an email from: [email protected]

A log-in attempt from the following location is currently awaiting your authorization.

Address: 113.25.29.129
City: Yuci
Region: 24
Country: CN

This location is approximated based on information provided by your Internet Service Provider. If in doubt, deny the request and try again.

If you are certain this log-in attempt was not made by you, then someone else knows your log-in credentials and you should change your password immediately via Account Management.

For security purposes, we alert you each time your account is accessed from an unrecognized location. To authenticate this log-in attempt, please click the link below:

https://account.guildwars2.com/allow-login?token=(Bunch of random numbers after this, I don’t want to post the exact link)

Need help or have questions about your Guild Wars account? Visit our support site: http://en.support.guildwars2.com/
Thanks!
—The ArenaNet Team

Is it safe to click the link?

Are you located in China? Didn’t think so. So don’t click the link!

I can look into the source of this email — I sense it is from us. But the prompt is not coming from us, or from you, correct? It’s coming from someone who’s trying to steal your account. So please follow the instructions: If you are certain this log-in attempt was not made by you, then someone else knows your log-in credentials and you should change your password immediately via Account Management. (And that’s account.guildwars2.com.)

Thanks for asking. Be safe!

#8 - Sept. 20, 2012, 8:58 p.m.
Blizzard Post

Yes, change your password. But change it WITHOUT clicking any links. Go to account.guildwars2.com and access your personal account and change your credentials.