Is this acceptable? I don't think so....

#22 - April 24, 2013, 4:28 p.m.

harbinger.2698:

So a couple days ago my account was hacked. Some thief stole around ~200 gold worth of stuff from my toons and pretty much had me questioning why continue to play this game if it’s that easy for someone to steal my account and my time.

Still, I thought that Arena Net would be able to restore my account and while I might lose a day or two of progress….perhaps even a week if I was unlucky…. that things would still work out.

Turns out that Arena Net has failed us all, however. The best they are current able to support, at least in my case, was a back up that would cause me to lose more than 2 MONTHS of progress, gold, items, etc which is almost as bad – and in some ways worse – than what the thief did.

Competing products like WoW can roll you back to within a last login/logout and the best that Arena Net can offer is to lose literally moths of progress? Am I crazy or does that seem completely unacceptable?

Could I get that ticket number? It would be extremely unusual for us to say, in response to a days’ old hack, that we need to pull a restoration from two months ago. I mean, I’ve never heard of such a thing! Ticket number, please.

gassy.8975:

Every time (except for this one) I’ve read about someone getting a rollback due to account compromise, the player always seemed happy with the time at which the account was rolled back. I’ve seen days mentioned as the time frame but never months.

Exactly! Thank you — that IS the norm. A few days is common. Sometimes even a day. But not months unless something really odd has happened with an individual account!

#23 - April 24, 2013, 4:48 p.m.

Update: An agent just checked and it appears you can be restored to within 2 days of the hacking. Update your ticket if you need to, so that an agent can assist you.

And please give me the ticket number so I can troubleshoot any communication issue.

#48 - April 28, 2013, 2:02 p.m.

Nabuko Darayon.9645:

Good job ANet I’m glad you fixed this. I would’ve also hated to lose 2 months of progression especially since it’s been less then that that I got Bifrost.

I am glad we fixed the situation, too. I have no idea why the OP thought it as a 2-month roll-back, but all is well that ends well….