Ok so I am done waiting for support to get to my ticket to simply move my purchase code from one account to the correct one. I would much rather get a refund and purchase a new copy and fix my own problem. Does anyone have insite on how to do this? Thanks.
I strongly encourage you to contact Support to ask about a refund rather than submitting a “charge back” on your credit card. We will work with you on the matter of a refund. Please note that getting a refund or doing a charge back can have long-term consequences on your account. I advise that you learn about that before starting the process, although of course you are welcome to do as you choose.
