Is my account banned?

#1 - March 17, 2013, 11:04 a.m.
Blizzard Post

I had an issue when GW2 was first launched with a hacked account, which was hacked after me not playing for almost a month. I got the account back but never really played it.

I got a new computer, decided to install and try the game again and found that I am denied access. I am shown that my GW2 account has been terminated… when I havent even been playing.

Okay, who do I need to get to fix this? I cannot find a phone number anywhere.

#4 - March 18, 2013, 12:45 p.m.
Blizzard Post

This is listed as a hacked account. If you are the rightful account owner, you will need to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. For tips on what information to provide in a ticket to establish that you do own the account, please read this post and provide as much as possible to expedite the ticket.