Is Gem purchase working at the moment?

#1 - Oct. 15, 2013, 2:14 a.m.

Is there a problem with the gem store at the moment (last 5 hours)? I am trying to buy gems but am getting:

1) Usually the Gem store tab connection fails – I just get a blank TP screen

2) I have managed to occasionally get in but on those occasions when I try to purchase via PayPal I get: “We are not able to process your payment using your PayPal account at this time. Please return to the merchant’s website and try using a different payment method (if available).”

3) On hose occasions when I have got in and tried to purchase by a credit card that also fails. I have checked with my credit card company and they have not refused any payment requests.

Gaile Gray

#4 - Oct. 15, 2013, 12:13 p.m.

Mikato.6492:
From what I can infer, there is currently a problem with gem purchase and it’s waiting to be fixed?

I am not currently aware of any Gem Store issues that would cause the OP’s problem, but I’m looking into the matter and will go check the actual Gem Store sub-forum.

Gaile Gray

#6 - Oct. 15, 2013, 12:41 p.m.

Is back.4563:
Gaile Gray.6029:
Mikato.6492:
From what I can infer, there is currently a problem with gem purchase and it’s waiting to be fixed?

I am not currently aware of any Gem Store issues that would cause the OP’s problem, but I’m looking into the matter and will go check the actual Gem Store sub-forum.

Dear gaile Gray

u sure about that ? i cant go to the gem store i always get a crash already re installed my game and did some updates :p its this for 2 days already

I checked and we’re not aware of any issues. Having said that, we will take another look. More importantly, for individual cases, what could happen is that someone get’s flagged for a lot of attempts, which is an anti-fraud protection. All you need to do is contact Support by filing a ticket through the “Ask a Question” tab on that linked page and the team will get the card cleared. Alternately, if someone has a lot of purchases, they could hit the limitations on sales, and again, contacting Support will get the cleared.

If you contact Support and get this cleared up, please let us know here? I don’t want to bother the devs if we’re able to get these handled on an individual basis, but only ping that team if there’s a widespread issue.

Gaile Gray

#8 - Oct. 16, 2013, 1:21 p.m.

Hey folks,

The devs made some changes, and those of you experiencing that mysterious “blank screen” when trying to buy gems should find that all is working just fine, now.

If you have other issues, remember that the team is ready, willing, and able to help, and they are as close as clicking this link and filing a ticket through the “Ask a Question” tab!

Gaile Gray

#11 - Jan. 20, 2014, 3:37 p.m.

Mondays.3178:
I’ve been getting this screen the last few days…
Nothing loads.

SrDingleberry.3580:
How about enabling the option of buying gems through the website like every other game? I am having this blank screen problem right now, meaning I can’t even get to decide which amount to purchase because I can’t see them.

I live in a country where all game cards are far more expensive than the amount they’re for although I’m fairly certain that only Blizzard sells game cards in Iceland. That being said, I wish it was possible to at least buy an electronic came card online through this very website.

Sincerely;

Cutie Boo.

I’d like you to add your post to this thread so we can keep these reports together:
https://forum-en.guildwars2.com/forum/game/bltc/Gem-Store-not-loading/first#post2926517

Please be sure to include your OS (and version, if possible) when you post.

(Note: The thread was started last September, but I noticed about half a dozen reports in the last week, so I’m e-mailing the team to ask about this.)

Thanks for your help!