International friend banned for botting?

#1 - March 6, 2013, 2:24 p.m.

Karu (Qooo Qooo) is a Malaysian who plays on US servers, and was just banned while we were talking to him on Skype while we were playing. He was reported for being a bot and got banned almost an hour ago. He has over 6000 achievement points, does dungeons with us almost daily, and fractals if we go, and he talks in Guild Chat.

It honestly seems like he was profiled because he’s an international who doesn’t speak English well, he has a character named Qooo Qooo, and he plays as a ranger.

He put in a support ticket not long ago, but he wasn’t able to make a forum topic of his own, I’m guessing because he was banned, so I made one for him. Being his friend, it bothers me that he was banned so easily when it’s obvious he’s not a bot. Here is the number for the support ticket he created: #130306-001869

Gaile Gray

#5 - March 6, 2013, 3:07 p.m.

This thread is entirely inappropriate. We do not accept “testimonials” for banned players and, if the player is not guilty of botting, the account will be restored without them. What will slow the process is having other people write posts or — Dwayna forbid! — submit tickets about this situation.

The ticket will be reviewed shortly. If your friend still needs help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.