Installation Problem - Blue Tracker

#1 - June 3, 2013, 3:50 p.m.

Hello,
I’m trying to install the game on my old laptop and to get right at it;
I run the installer the game client window comes up downloads a bit then goes a way
it comes back up and windows 7 asks me if i will allow it which i say yes
the client comes up for maybe 2 seconds and then crashes?
any possible suggestions?
my system meets the requirements so im not positive what the issue is as well i installed it on two other computers no problem

thank you for any assistance!!!

Ashley Segovia

#3 - June 3, 2013, 3:59 p.m.

Hi Rejea – This sounds like it could either be missing video card drivers or that your system may not meet the minimum requirements. Since you mentioned that your system does meet the minimum requirements we may need to look more toward drivers for being a cause. That being said, could you please provide a Game Advisor report or a DxDiag report to the thread so we can see what’s up?

You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Ashley Segovia

#6 - June 4, 2013, 2:57 p.m.

10 points to Gryffindor for Ilithis Mithilander!

Unfortunately Rejea it does appear that both your CPU and your GPU do not meet the minimum requirements to play which would explain why you’re encountering this particular issue.