#1 - Oct. 12, 2012, 5:39 p.m.
If you’re experiencing Error 7 and getting disconnected from the game, we would like some additional information to help investigate this bug.
Please go to https://en.support.guildwars2.com/ and use the Ask a Question tab to submit information to us.
Use this subject line: Error 7 Problems: Responding to Forum Info Request
Please provide this information:
- If you have a game account for the original Guild Wars, can you play it?
- Where are you playing Guild Wars 2 from?
- At what time and in which time zone do you play Guild Wars 2?
All of the reports will be examined by our Tech Support team and routed to our developers.