Incident Number: [120913-002652]

#1 - Sept. 13, 2012, 9:26 a.m.
Blizzard Post

Hello,

My friend has had his account hacked and e-mail changed the incident number is the topic title. He is asking what’s the current status of his ticket and can you sort this out asap as it’s clearly effecting alot of players.

He has requested I ask you return the e-mail back to the orignal one used upon creation and designate a random password and e-mail it to that address.

Appretiate your help

#4 - Sept. 13, 2012, 6:37 p.m.
Blizzard Post

While we are helping most people within 48 hours, sometimes we need to wait for more information or at times the process takes longer. We have a means for you to follow up, if you wish: If your ticket is five days old or older, you you are welcome to post in the Tickets for Review – 5 days and older thread and we’ll get it on our review list.