#5 - Feb. 28, 2014, 4:35 p.m.
It’s very considerate of you to ask about this rather than overusing the report button, so thanks!
In-game reports do not receive any sort of response. More importantly, I think, they do not create a ticket for a player. So in-game reports really are used only for certain in-game issues: bugs, chat violations, offensive names, that sort of thing. The reasons are listed in the pop-up that appears when you click “Report.” Reports are reviewed 24/7/365 and are acted upon quite promptly in cases of, for instance, chat violations or an offensive name. (Bug reports are handled differently.)
Other things — pretty much anything that requires an agent to review your account — must be submitted through a ticket and you will get a response to that ticket, first an automatic “We got your ticket” response and from then on, responses from a live human being. (Ever so much better than a dead human being, come to think of it.
)
So please use in the in-game system for bugs and the other types of issues listed on the report interface, and submit a ticket (click “Support” above and then “Submit a request” on the linked page) for situations involving your account, billing questions, and that sort of thing.