I'm on the wrong server.

#1 - June 1, 2013, 9:24 a.m.

Last year, I stopped playing GW2 and I was on the Gandara server. I reinstalled the game yesterday and to my surprise, when I log back in, I’m on Whiteside Ridge. When I try to transfer to the server I was originally on (and wanted to stay on!) it’s asking me to pay gems.

I never received any confirmation of this server change, and I’d like my characters to be placed back on Gandara without having to pay real money to undo a change I never requested or approved.

What can I do?

Gaile Gray

#7 - June 4, 2013, 10:35 a.m.

To my knowledge there has never been an unexplained server transfers, that is, no in-game issue has transferred someone without player prompting. I have seen players accidentally transfer when they thought they were merely looking at the list of worlds. But more likely — although you may not have seen the effects yet — is that your account has been compromised and it just has not been stripped yet. I agree that checking your authorized networks is a good idea. Further, check your inventory, as sometimes a hacked account is used for holding stolen goods and you may find you have more than you expected.

Feel free to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be happy to help you.

Gaile Gray

#9 - June 4, 2013, 2:59 p.m.

ShiningSquirrel.3751:
Gaile Gray.6028:
To my knowledge there has never been an unexplained server transfers, that is, an in-game issue that transfers someone without player prompting. Far more likely — although you may not have seen the effects yet — is that your account has been compromised and it just has not been stripped yet. I agree that checking your authorized networks is a good idea. Further, check your inventory, as sometimes a hacked account is used for holding stolen goods and you may find you ahve more than you expected.

Feel free to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be happy to help you.

I agree with Gaile. The other issue is if an account is compromised, they may be simply keeping it in their “stable” of accounts and have just not got around to using it yet.
I had the displeasure of speaking to a game hacker several years ago. He told me he would gain access to a dozen or so accounts and keep them in reserve, only accessing them when needed to replace an account that got banned.

That is precisely what I meant when I mentioned that possibly the account was compromised but that compromise is not yet visible to the account owner. Hackers do gather their ill-gotten goods whenever they can, and then use them as “needed.”