If you're account has been blocked/suspended/terminated - Read this.

#1 - Oct. 18, 2012, 6:25 a.m.

There have been quite a few people who’s accounts have been wrongfully blocked/suspended/terminated recently.

Why? I do not have the answer to that, as I’m just a mere mortal in this huge community of awesomeness and hopefully it will stop soon.

What I can tell you is, all you have to do is submit a support ticket letting them know that your account has been wrongfully terminated. My account was terminated permanently for the act or assistance of selling in game stuff for real money, which was false. My account was back up and running within 12 hours.

Let me note, I never received an e-mail back from support. So you might just have to keep randomly trying to log in to see if you’re account is back up and running.

To the mods: Sorry if this type of post shouldn’t go here, but I thought maybe some of the people that might want to rant after submitting a support ticket could read this first before filling up the forums. Just trying to keep you guys busy on other stuff and not locking all these incoming topics. <3

CC Eva

#2 - Oct. 18, 2012, 7:14 a.m.

Hello Tigerbite.

Thanks for letting us know!! Customer Support are certainly the people to contact with, should problems of this type affect a player.

Gaile Gray

#4 - Oct. 18, 2012, 9:42 a.m.

I think it’s close enough in time that this post may be relevant. There was a brief glitch last week that did cause some accounts to be blocked in error. The situation was reversed in a matter of hours and the accounts were reinstated. That may be why TigerBite was back in the game without a response to his/her ticket. (In other words, the situation was reversed before the ticket was acted upon.)

If you were blocked last Friday, October 12, then that post could apply to you, and you should be back in the game. But if you were blocked on another day, you will need to file a ticket and then Support can review your particular situation and attend to it.

Gaile Gray

#16 - Oct. 19, 2012, 10:26 a.m.

For anyone who has experienced this issue, I hope that you have tried to log in recently. If you’re still unable to join the game, and if you did not sell or buy gold or use a third-party program, then by all means submit a ticket to Support. It’s very unusual for tickets to take more than a day or so to get resolved, unless there’s something unusual, like an account dispute.

I just spoke with an agent last night, and he told me a lot of details about a particular case where two people were claiming that they owned the account. In those cases, it’s going to take time to get the proofs of ownership, assess them, and make a determination. Sadly, in a few cases, it’s impossible to determine the real owner and those accounts will be terminated and no one will be given access. (This is yet another argument against account sharing or purchasing a used account — lot’s of people are burned in those situations!)

Helpful info:

Here is information to help you:

Gaile Gray

#21 - Oct. 19, 2012, 12:48 p.m.

Please, guys, DO contact Support so that a team member can review the case personally to see what may have happened. If it’s a legitimate termination, it will be upheld. But if it’s one of the rare “false positives,” they will take care of it.