Wow, Saturday I couldn’t log in to my account. No one around to answer questions about how to fix a bad log in error. After 2 days I got my account back and it was empty 2 months of grinding gone and 5 gem purchases gone. Is this what happens to newbies?
Thanks, the ticket is generated from support the same folks that gave me the new password? What is a key logger?
Yes, the team will send you a new password. They may be able to restore the account to a time before it was compromised, so you may not have lost much at all.
Please be sure to take extra security steps to keep things secure in the future. The team can help you with ideas on increasing personal security, and these may help you as well:
For questions about E-mail Authentication, see this post.
For questions about Two-Factor (mobile) Authentication, please see our FAQ.
Check out several tips on security.
And for a detailed outline on the subject of security as it relates to Guild Wars and Guild Wars 2, please see Mike O’Brien’s article on account security.
