I want to buy gems online.

#1 - Feb. 26, 2013, 4:57 p.m.

You’d think that would be easy, right?
Wrong. I input all my card information and at the end I am told something to the effect of the game not being able to verify my card. The card has a high credit limit, and a low balance. I tried a different card. I got the same message. The only thing I can think of is that the card is Canadian, and I’m down in the US, where I spend more than half my year. It’s not like this is the first time I’ve used these cards to buy things for my Guild Wars games. I want this fixed. I don’t WANT to have to trek all the way over to WalMart to get my gem,s so I can take advantage of the sale on bank tabs.

Maer

Gaile Gray

#2 - Feb. 26, 2013, 5:40 p.m.

I think you are right. The disparity between your card’s address and you location is a cause of concern, as it’s a common element in stolen CC’s. I’m confident you’re legitimate! But to clear this up — and thank you for wanting to buy gems and support our game — I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.