Ticket History:
Customer Dahgoth via CSS Web 08/31/2012 01:40 AM
Greetings!
Since August 30, 3 pm UTC+4 (4 am PDT, the time my vary) I couldn’t log-in to the game. First I thought that it’s may be because of some maintenance and/or log-in issues (was wrote @twitter). But after a few hours, I got a new error message (instead of “could not connect”) that my account was suspended due to violations.
I’ve made a clean install of OS and software, restore and protect all my e-mail and game accounts (WoW, D3, SC2, Entropia Universe, Ultima Online and Eve Online which was registered on different e-mails).
But still I don’t know why I’ve got my account permanently banned and how to restore it. So I hope you’ll help me.
Thank you for your understanding and support.
Best regards, Dahgoth.
Response Joshua via Email 09/06/2012 03:50 PM
Hello Sergey,
Thank you for contacting the Guild Wars Support Team. We reviewed your account and unfortunately we are unable to remove the permanent ban of your account. Recently we discovered a glitch in the game exploiting Karma Weapons or other powerful weapon and selling back to the NPC.
For more information about the permanent ban, please click on the following link:
http://www.reddit.com/r/Guildwars2/comments/z44ml/karma_weapons_exploit/
Thank you for understanding in regards of this matter.
Guild Wars Support Team
http://support.guildwars2.com/
If I understood correctly that someone used my account to use the exploit. It’s not even exploit, it is mistake of your developers.
And now you’re telling me that you can not help with this? How pathetic.
You know what? Despite the fact that this is the best game I have ever saw, this is the worst service in the world.
TL;DR:
- You’ve messed up with your security services (there’s too many ways to get/change account data).
- You’ve messed up with yout karma weapons or something (there’s too many glitches).
- I loose my account, my time and my money. Great!
