I received 2 backpacks & 1 mini...?

#1 - Jan. 10, 2014, 6:16 p.m.

Hello,

A couple days ago I received a Green Backpack cover for the gem promo, which I was expecting. Then today I receive another backpack cover and a Mini Mr. Sparkles. This I was not expecting. I made a purchase on Nov 30th for $20, and a purchase on Dec 20th for $35. I thought the Nov one wouldn’t count. So, first off, did it? Second, either way, why did I get TWO backpack covers? I have not taken any of these 3 items yet as I do not want to get banned for taking items that I did not earn. Thanks!

Gaile Gray

#3 - Jan. 10, 2014, 7:36 p.m.

MollyElizbeth.6397:
Hello,

A couple days ago I received a Green Backpack cover for the gem promo, which I was expecting. Then today I receive another backpack cover and a Mini Mr. Sparkles. This I was not expecting. I made a purchase on Nov 30th for $20, and a purchase on Dec 20th for $35. I thought the Nov one wouldn’t count. So, first off, did it? Second, either way, why did I get TWO backpack covers? I have not taken any of these 3 items yet as I do not want to get banned for taking items that I did not earn. Thanks!

Thank you so much for letting us know about this, MollyElizabeth! I’m going to ask the team to take a look at the list and see if we possibly have a bug. However, you are free to take the items that you received without worries. If we made an error (and goodness knows, that never happens, but this could be a first time ) then you may either delete the second or retain it, as you wish.

We appreciate the report and hope you enjoy the reward!