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I need some "translation"

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LittleVladimir.9710
#1 - Oct. 25, 2013, 2:56 p.m.
Blizzard Post

Can someone please fast explain me what does the guy from support exactly means?
This is what he wrote: “Write your ticket number using blue or black ink on the actual serial code insert above the serial code.”
I know english, but he is just confusing as hell here and i’m asking for some help here because i don’t want to wait another day for him just to reformulate the sentence.

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Gaile Gray
#4 - Oct. 25, 2013, 6:47 p.m.
Blizzard Post
LittleVladimir.9710:

I tought so. So the ban was because some hacker had a keylogger and saved my key. Anyway i have a physical copy of the game but the writing will stay permanently above my serial from now on….lol

Exactly as explained above, and there’s no harm in having your ticket number on the Serial Code. Won’t hurt a thing and really, it’s the only way for us to help, when account go deeply into dispute.

Thanks for doing that.