Customer By Web Form (Vinicius Meireles) 02/28/2013 02:31 PM
I just logged in (for the first time after the patch since I had ISP problems for three days) and noticed my female asura character is wearing the male version of asura light T3 cultural armor, with big helmet “ears” and shown shoulder piece like the male version. I got extremely disappointed with that. Is that a bug? Did the developers just decide female asura light T3 armor should be the same as the male version? I would like to understand what happened since I’m extremely disappointed with the new look. If this was an intentional change I’d like to receive a refund of the gold I’ve spent to buy this armor set since I never wanted my character to look like it is now, but instead desire the look it had before the patch. I’ve uploaded pictures of my character before and after the change for reference.
Response Via Email (Steven) 02/28/2013 04:51 PM
Hello,
Thanks a lot for taking the time to report this to us. We really appreciate your thoughts on the matter. We are unable to say if this was a change made in one of the most recent updates as it would have been done so on the Development side of things. We’re sorry if you do not care for the way the armor around the ears display now.
The best way for your feedback or suggestions to reach someone in development is for you to post your ideas within our Official Forums in the Suggestions sub-forum located here: https://forum-en.guildwars2.com/forum/game/suggestions. Please be sure to read the forum post on how the suggestions sub-forum works: https://forum-en.guildwars2.com/forum/game/suggestions/How-This-Sub-Forum-Works, and note that using the forums for suggestions is temporary until a better solution for collecting your suggestions can be implemented.
While members of the Development Team are not always able to respond, having suggestions available in a public area helps them gauge the amount of interest for various ideas, and also allows other players to discuss and offer feedback of their own.
Regards,
Steven – Guild Wars Support Team
http://support.guildwars2.com/
Err… So he’s sorry I “do not care”? I’m pretty sure I made it very clear that I DO care about how my armor now looks like the male version?
From what I understood the only real meaning of this response is to tell me that Support doesn’t know if this was intended or not and that’s it? Can somebody please help me understand this reply? What should I do or where should I go to to ask for support on either having this fixed or getting my gold back?
