I NEED help getting perma unbanned PLEASE!

#1 - May 20, 2013, 11:43 a.m.
Blizzard Post

So i have another account named scorpianos. I bought gems for it with my credit card and everything was fine. At one point a few weeks ago my credit card had fraud charges for alternative reasons. It was immediately canceled to protect me and my money. Without my knowledge, the charge for gems was canceled as well. I was unaware of the company refunding this money back to me. I was Perma banned a couple weeks ago for fraud charges. Mind that i have spent up to 300 countless hours on this account. I have created support tickets and called all the numbers i could find under Arena Net and NC. Support banned my tickets and my account from creating any more. I am willing to pay back these charges and literally do anything to get this account back. This is a last resort for me. I have consulted many other veteran players and they agree there should be a easy solution to my problem. Im really begging anyone or any admins to help me get my account back. I cant create a new character and start fresh. PLEASE

-Thanks so much for reading this

-Scorpianos

#2 - May 20, 2013, 12:02 p.m.
Blizzard Post

I understand and sympathize with your situation. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as much as possible to expedite the ticket.

#6 - May 20, 2013, 2:05 p.m.
Blizzard Post

It appears that you have submitted 9 tickets in a single day. Please stop that immediately.

From what I am reading in the ticket notes — and they are extensive — the account was closed for fraud related to the exact purchase involved, and not an unrelated purchase. In other words, as the agents have told you, we cannot reinstate the account based on the details that we have.

I will have another agent take a look, but it does not appear possible to reinstate the account.