I just want to thank the customer support.

#1 - June 19, 2013, 2:18 a.m.

After ~1 year, i decided to take a look at GW2 again, my password did not work, went to reset my password and noticed my mail account was hacked (new password, different phone and mail confirmation).

So obviously i sent the support a ticket with my issue, i was 99% sure my account was hacked thus i sent a ticket in that section, and unlike other games, i got a reply in less than 1 hour and i was able to login again!
(that was faster than Microsofts “account retrieval service” which is already taking longer than 3 hours)

Now i just hope i still have my characters and items (is probably false hope…) but at least i can play the game again (still have to download it)

Thank you.

Gaile Gray

#7 - June 19, 2013, 2:15 p.m.

Failname.5907:
After ~1 year, i decided to take a look at GW2 again, my password did not work, went to reset my password and noticed my mail account was hacked (new password, different phone and mail confirmation).

So obviously i sent the support a ticket with my issue, i was 99% sure my account was hacked thus i sent a ticket in that section, and unlike other games, i got a reply in less than 1 hour and i was able to login again!
(that was faster than Microsofts “account retrieval service” which is already taking longer than 3 hours)

Now i just hope i still have my characters and items (is probably false hope…) but at least i can play the game again (still have to download it)

Thank you.

Thank you for your kind words. I will share with the entire team — it’s very heart-warming to get this message.