I have literally just downloaded the game for the first time. I go to log in and it tells me my account has been locked because of “unauthorized access”. What? Since when is me logging in to a brand new account unauthorized? Do I really have to wait like 5 days just to get my account unlocked now? Can someone please help? A GW2 employee? Anything.
DId you purchase from us? From buy.guildwars2.com?
I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. This is obviously not something that we can address on a forum.
If you purchased from someone not on the official retailers list, and not from us, I imagine your code was fraudulently acquired and you will need to contact your seller to get a refund and purchase a legitimate code. But Support can answer more definitively.
