#9 - July 30, 2014, 1:20 p.m.
Any tickets that require review should be posted in the Tickets for Review thread. Please provide the ticket number if you post there.
As far as getting more details, I’ve said this many times in the past, but I don’t mind repeating it:
When an account is found to be using a bot, we terminate that account’s access to the game. Such terminations are nearly always permanent, but if a player submits a ticket and appeals the termination, we will review the details and game logs again to verify the decision. If the information in the initial termination decision remains solid (and it nearly always does), the player is told again simply that the account was terminated for use of a disallowed third-party program.
Why no details?
Because providing details will be giving botters a lesson in how to get around cheat detection. If we say “You did X, Y, and Z,” then the botters will simply change their algorithms or their process to avoid or mask those activities. If we say “You were on this map, doing this thing,” then you can be sure that the botters will go to a different map, log in at a different time, use a different character, or try to perform slightly different actions in order to avoid detection.
We cannot and will not offer a “Guide to Cheating” for our game. And for that reason, we are not able to provide specific details about an account termination. Legitimate accounts will be reviewed, and they will be reinstated into the game. But again, such cases are rare. In short, our not providing details on cheat detection is in the best interests of the game and our players.
