i got hacked and the hacker moved my toons

#1 - March 7, 2013, 4:52 p.m.
Blizzard Post

i got hacked and the hacker move my toons to a eu server -.- when moving was free i guess but now ive been trying to contact gw2 and they wont respond it been like 2 weeks and i sent them two complaints and yet to hear back from them… i dont now what else to do

#3 - March 7, 2013, 9:56 p.m.
Blizzard Post

You will always get a response from us. An auto-response at first, an agent response later. I suspect your contacts are not going through. Please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.

For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.