I got my account back today, and all the gold is gone. Why they don’t roll back to the time I got hacked?
I just filled another appeal, hopefully they will do something about it. That’s the worst customer service I experience out of all the MMO I played.
We do not have the Account Restoration Service yet in place. It will be coming soon. In the meantime, we’re very sorry for the loss of items.
Please be sure you are changing your account credentials and using a password that is used no where else and that no one else is given access to your account. As we’ve explained, these issues are arising from external sources.
