I’m at my wit’s end here.
My account was compromised and I lost basically all of my items worth thousands of gold, including limited time-only gem store items that I used real money (NOT in-game currency) to purchase, as well as my legendary weapon that I crafted just a day prior to losing the things on my account.
ArenaNet rolled my account back, except they rolled it back so far that now I have even LESS than what I started with. I was under the impression that my account would be rolled back, but I would get back the things that I lost. Clearly that was not the case. I lost nearly 3000 achievement points, a level 80 character, a level 71 character, a bunch of titles, $30 worth of items that I purchased from the gem store minutes before my account was rolled back, and still virtually none of the things I had prior to the compromise. I thought I had nothing before but now I REALLY have nothing. With no armor, weapons, or gold, I am unable to progress in-game. I sit in Gendarran Fields and I run my character around in circles and talk to my guildies in guild chat and TeamSpeak while they actively participate in the game and have fun doing stuff with each other.
I feel like I have no choice but to quit the game. I am not just a gamer or a player — I am a customer. I’ve spent lots of money in-game. I love to do it, I love Guild Wars 2, I want to see it improve and grow and become something so much greater than what it already is. But I looked to ArenaNet for help expecting to be helped… But instead I feel slapped in the face. Maybe I’m wrong for feeling this way, but I feel like I deserve to be valued as a customer and that’s not what’s happening here.
I’m not usually one to kick and scream when I don’t get my way, but I don’t know what else to do, where else to go, who else to turn to. I just want my things back — the things I spent my hard-earned money on and the things I spent my precious time working towards. I don’t understand the thought process behind the person who chose the date to roll my account back to. I don’t understand why my account couldn’t have been rolled back to the day prior to my account being compromised. Maybe I’m just stupid or ignorant, but I’m really at a loss here. What do I have to do to get my stuff back? How much of my money do I have to spend for ArenaNet to value me as a customer? I don’t want to quit playing, but what other choice do I have?
I know many people will tell me I’m being overdramatic and tell me to quit kittening and get over it, but many of them have not and will not experience something like this. It is so incredibly disappointing.
