I don't have an arenanet.log

#1 - May 13, 2013, 12:40 p.m.
Blizzard Post

im having alot of crashes lately because of blue/greenish things that appear when im playing. (my black lion trade screen for example)

So i wanted to look at my crashreports to looks whats wrong but i can’t find my arenanetlog in my guild wars 2 folder.

I am reinstalling guild wars 2 atm maybe that will do the trick.

#2 - May 13, 2013, 2:39 p.m.
Blizzard Post

Hi Inishadow – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

#4 - May 13, 2013, 3:13 p.m.
Blizzard Post

No problem! If I happen to miss your reply for whatever reason, just send me a PM and I’ll get back to you asap

#7 - May 14, 2013, 2:47 p.m.
Blizzard Post

Hey there! Thanks for the Game Advisor report. Well the first thing that stands out to me here is that it looks like you don’t have any video card drivers installed:
———————-
Display Devices
———————-
Card name: NVIDIA GeForce GTX 650 Ti
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\PCI\VEN_10DE&DEV_11C6&SUBSYS_101610DE&REV_A1
Display Memory:
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1680 × 1050 (32 bit) (60Hz)
Monitor: SyncMaster T200/T200G,SyncMaster Magic T200/T200G
Driver Name:
Driver Version: ()
DDI Version:
BGRA Supported: No
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
Device Identifier:
Vendor ID:
Device ID:
SubSys ID:
Revision ID:
Revision ID:
Video Accel:
Deinterlace Caps: n/a
DDraw Status: Disabled
D3D Status: Not Available
AGP Status: Not Available

The link below should allow you to install the latest drivers:
http://www.geforce.com/drivers/results/59640

Hope this helps!