The buy button is greyed out even though I have the money to pay for the item I want to buy (it only costs a few coppers and I have more than one gold). I have now tested and I can’t buy any item even though I have the funds. Additionally the spot where my money should appear on the right bottom corner shows nothing. Not 0 money it simply isn’t there.
There are a couple of things that could be causing this issue and so I have two steps that I would like for you to try in order to resolve this issue.
The theory is that the root certificates on your computers are not up to date. Follow these steps to update them:
1. Close the game client.
2. Download and run http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe
3. You’ll probably have to click ‘run’ or ‘allow’ a couple times, but after that, nothing will appear. But that’s OK, your root certificates have now been updated.
4. Open the game client and try to access the trading post.
If you haven’t been able to load the trading post at all, try these steps. If this works for you, I’ll ask our customer service team to write up more formal documentation on this procedure.
Next, I would like for you to clear your web cache. Note, by following these instructions you will lose at least your graphics settings and have to set them up again:
1. Close the game client.
2. Delete the local.dat file located in Documents\Guild Wars 2\local.dat
3. Open the game client and check out the Trading Post.
