I cannot create a support ticket

#1 - Aug. 8, 2014, 7:37 a.m.

Hello sir and/or madame,
I am a little bit frustrated as I am trying to recover my account information/change it but it keeps telling me an error has occured and I need to contact support however since I have no acces to my account name (it tells me pmeister.3041 and pmeister is incorrect) I cannot send a ticket. Also for some reason the same e-mail I have linked to my account here (my only email address) will also not be accepted on my ticket. please help as I have no other means of contacting you

Gaile Gray

#7 - Aug. 8, 2014, 5:41 p.m.

I agree it is a little confusing. But adding the explanatory bit, like (e-mail address) has helped make it clearer.

Account Name: Your e-mail address with which you log in to the game
Display Name: The name that is shown in the game, such as Gamer.1234. Display Names always have four random numbers after them.
Character Name: The name given any of the characters on a particular account.