As the title said, i was stupid enough the buy the wrong item which i can’t even use with my dungeon tokens, i wanted to buy a shield but bought a focus instead, is there a refund policy regarding dungeon tokens like other mmorpgs? if there is one could you please restore my Symbols of Kodan(s)?
edit: as you can see in the image below, that’s the item i bought from the token vendor.
Here’s some info on account restorations. To be quite honest, I don’t imagine account restorations will ever be used to “re-do” a purchase, as roll-backs/restorations are very labor-intensive and involve a lot of verification steps even to begin.
The devs may make changes to the interface that will help with purchase errors, although a lot of purchases already do require an “are you sure” type of confirmation, so I’m not sure how they would enhance that. But hey, they’re the devs and they’re good at figuring out these things.
People will make mistakes when buying stuff, and I agree that having a buy back option would be nice. But there needs to be a rule in place to prevent people from abusing such a system (i.e. No buy backs if the item is equiped, used, etc. or buy backs only allowed if done within “x” minutes from purchase). That way, it doesn’t reduce the value of the Karma/Token items from people selling back stuff constantly.
Your comments are accurate. A “buy back” feature needs to be carefully and thoughtfully designed. If the team wanted to implement this feature, they would not want to rush it out as a stop-gap measure, only to find that it wasn’t designed as well as it could be. Any feature that is implemented into a game should be well-thought and carefully designed, which is something that the team is fully capable of… and somewhat well-known for doing.
